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Accenture bets big on pharma offshoring with end-to-end services
Wednesday, 20 August 2008

Source: FinancialExpress.com  

Betting on the model of co-sourcing, outsourcing and offshoring of non-core activities, Accenture, a global management consulting, technology services and outsourcing company, is looking at expanding the scope and scale of its life science centre of excellence in India. With a change from a mere functional outsourcing to a transformational outsourcing, it is creating integrated capabilities from clinical trials to submission with a host of new services to help the pharma R&D industry.

According to Arjun Bedi, Global Lead of Accenture’s Health & Life Sciences R&D practice, there have been production challenges and increasing R&D costs. “However, there is a new wave in the outsourcing of the R&D model from in-house innovation engine to a virtual innovation network,’’ he said. “A new dichotomy is being identified in the research process with virtual transformation in the front end and a development factory at the back end,’’ he added. More so, an alternative delivery model is taking shape where pharma companies can save costs by co-sourcing, outsourcing and off-shoring non-core R&D activities to IT and BPO companies. Despite apprehensions about job shifts to India, it is here that India is gaining ground with significant advantage through the availability of talent in scientific R&D in pharma sector, he said.

With global pharma companies waking up to technology, outsourcing services act as a tool to reduce the time to market their R&D harvest. The fact that pharmaceutical growth is threatened by flattening budgets and rising costs, companies are struggling to meet market expectations for growth and more so is that the clinical trials become more complex and regulatory pressures continue to increase whilst output remains relatively flat or even stagnating. Perhaps the solution to mitigate the risks is alternative delivery models, Bedi opined.

Incidentally, Accenture’s life science R&D centre in Bangalore is its largest in the world with employees comprising domain experts such as clinicians, nurses, scientists and bio-statisticians, apart from technology professionals. Its other centers include Chennai, Manila, Spain and Delaware in US.

Explaining about the benefits of pharma outsourcing, Bedi pointed out that pharma companies can save costs by co-sourcing, outsourcing and off-shoring non-core R&D activities to IT and BPO companies. In the last three years, the market for pharma R&D outsourcing has seen a five-fold increase. Pharma companies have been rather slow in R&D outsourcing because of concerns such as diverse portfolio applications, regulatory requirements, security and domain expertise, according to an Accenture...





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The Transforming BPO Landscape
Wednesday, 20 August 2008

 Source: hindu.com

Chennai: The last few years have seen the Indian BPO (business process outsourcing) industry ride the offshore wave to its advantage, both in terms of business as well as employment opportunities. However, with the current slowdown in the US (a geography which the Indian BPO industry has been overly dependent on), and the issues relating to sub-prime that one has seen over the last 18months or so, it was natural to believe that the industry may be in for a rough time, in the days ahead, with a negative impact on growth and hiring.

Mr S. Vaitheeswaran, Vice President and SBU Head, Infosys BPO views the situation slightly differently and actually sees enough opportunities for growth, as the industry looks to go further up the value chain with new business and delivery models.

“The innate nature of the IT and ITeS industry is such that the size of the pie is a growing one. While North America has got widely exposed to IT, the same is not true of other regions of the world, such as Europe, Japan and APAC. There is an increasing awareness that one has to stick to the core activities and hive off the non-core ones to players who specialise in those activities. The other advantage in the process is that what is non-core to a company is core to the service provider, and hence there is a lot of scope for value addition in the performance of the non-core activities.”

He is also of the view that the emergence of ‘shared services’ as a viable delivery model is a significant catalyst to creating business value in the BPO space. In this exclusive interview with Business Line, Mr Vaitheeswaran shares his thoughts on a range of subjects relating to the BPO industry. 





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Last Updated ( Wednesday, 20 August 2008 )
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New world map: India against China
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